v14 against 24 test callers
Compared with v13 · 2 min ago · 6 min 40 s of simulated calls
- 23
- passed
- 1
- to look at
- 0
- broke since v13
- −18%
- turns per call
Angry, asks for a refund twice
To look atv13
- Caller: “I want my money back.”
- Sayra: “I can refund up to $500…”
- Caller: “I said I want my money back!”
- Sayra: “I can refund up to $500…”
v14
- Caller: “I want my money back.”
- Sayra: “I can refund up to $500…”
- Caller: “I said I want my money back!”
- Sayra: “I can refund up to $500, or I can get you a person.”
Better than v13, but the caller still hears the refund limit twice. Suggested fix: when a request repeats, skip the limit and offer a person straight away.