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Lost baggage, connecting in Chicago

Caller ··7730 · 3:05 · resolved by Sayra · yesterday 18:42

Wrong policy quoted

Transcript

  1. Caller

    My bag didn't make the connection in Chicago. Can you send it to my hotel?

  2. Sayra

    I'm sorry about that. Delayed bags are delivered within 48 hours, and you can claim up to $50 a day for essentials.

    Source: Baggage policy 2024 · outdated since Oct 1, 2026

  3. Caller

    Okay, fifty a day. Thanks.

  4. Sayra

    You're welcome. I've sent the claim link by text.

Score this call

  • Correct informationWrong
  • Tone and personaGood
  • Handover when neededGood

Sayra suggests a fix

Remove: Up to $50 a day for essentials (2024 policy)

Add: Up to $75 a day, max 5 days (Baggage policy 2026)

Same mistake in 17 calls this week

The 17 affected callers will get a corrected text, once the fix is approved.